This Agreement shall commence on the date the product(s) (as mentioned in the contract/receipt) are delivered to the Customer and remain in full force and effect until the fixed period* expires and the Product[s] is returned to Rentster, unless terminated earlier or extended pursuant to the flexi tenure policy.
Fixed period* = the tenure of the contract that is agreed upon by the Customer and Rentster while booking the Product(s).
Rentster provides its Customers an option to opt for flexible tenure for early closure and/or extension of the rental period and hence of the terms of the Agreement. In case of early closure, the Customer can request for closing the order by informing Rentster at least 24 hrs prior to the date the Customer wishes to close/extend the rental period/order.
Rentster provides its Customer with different Daily and weekly rental rates/packages depending upon the tenure of the Agreement at the time of order placement. In the event of early closure, the Customer shall be liable to pay the early closure charges, which shall be calculated based on the tenure selected by the Customer. The early closure charges* shall be maximum up to the total amount of security deposit paid by the Customer, excluding any rental dues and damage charges.
For extension of the term beyond the Agreement tenure by the Customer, the monthly rate applicable at the time of extension shall be followed for calculation of rental amount for the extension period. Any extension or early closure shall be done only through the Rentster Office and such extension or early closure shall be solely as per this agreement terms. Rentster reserves the right to revise the rental rates any time at its sole discretion.
Early closure charges=If you cancel your item, 48 hours before the transaction date, a 20% cancellation fee will be deducted from the total rental amount. If you cancel any later, a 50% cancellation fee will be applied. There will be no refund for cancellation on the day of the transaction date.
Complete Payment including Security Deposit* is to be done in advance, upon the delivery of the rented product to the customer’s address. Special arrangement in exception to this can be made on Rentster’s discretion. The Customer shall make all payments to Rentster only. Rentster shall not be liable for any payment made to any broker/third party by the Customer. Rentster reserves the right to share information with credit rating agencies pursuant to Clause 15 of this Agreement. The Customer hereby agrees that non-payment of rental dues, late fees, and asset value leased and any other non-payment, may affect the credit rating of the Customer and Rentster shall not be liable for any claim from the Customer for sharing such information with credit rating agencies. In the event, the Customer does not make payments to Rentster or does not return the Product[s] and is not traceable, in addition to any other right of Rentster, the Customer agrees that Rentster shall have the right to reach out to the Customer’s relatives, friends, employer, offices and shall inform them about the Customer’s default. The Customer hereby agrees that, Rentster shall not be liable for any inconvenience or loss caused to the Customer due to such action by Rentster.
Return to the customer, regarding the Security Deposit, or upon cancellation of order shall be done via the same payment mode by which the initial payment was made and done to same account. The refund would be done in 5-7 buisness days in case of online payments.
*Security Deposit is refundable.
In addition to the rental amount, the Customer shall pay a refundable security deposit. The Security Deposit shall not carry any interest for the entire tenure. The Security Deposit shall be refunded to the Customer on the termination of the rental period and after taking the custody of all the Product[s] from the Customer’s possession. Once the final quality check is performed on all the Product[s], and in case no damage is found, the Security Deposit shall be refunded to the Customer within 1 to 3 working days. Rentster shall refund the Security Deposit to the account from which initial the Security Deposit was made by the Customer, in case the Customer wishes to get the refund to any other account, the Customer shall provide the details of the account to Rentster via e-mail from the registered e-mail address of the Customer prior to the pickup of the Product[s]. The same account details shall be confirmed at the time of reverse pick up of the Product[s].
In case any damage is found in any Product, Rentster reserves the right to deduct the charges accounting for the damages or dues from the Security Deposit paid by the Customer and shall refund the remaining amount to the Customer. In case, the damage exceeds the security deposit, then the amount is recoverable at the current Market Price. The Security Deposit shall not include any rental.
In case of failures of payment of rental dues from the costumer’s end, Rentster reserves the right to adjust the same from the security deposit.
On receipt of the order and the Security Deposit, Rentster shall confirm the order with the Customer by sending a confirmation to the registered e-mail address of the Customer. In case, any product selected by the Customer is temporarily unavailable, Rentster shall inform the same to the Customer. Rentster reserves the right to replace any product selected by the Customer in the event of unavailability. The Customer shall be provided with an option to either accept or deny such substitution at the time of confirming the order. In the event, the Customer does not accept the substitute Product, Rentster shall refund the Security Deposit paid by the Customer as per Clause 4 of this Agreement. Mere payment of the Security Deposit shall not be considered as the valid contract.
The order raised by the Customer shall be processed subject to successful verification of the KYC and serviceability of the customer/Customer location as per Rentster Policy. In case the KYC verification is not successful, or the location is not serviceable by Rentster, Rentster reserves the right to reject the Customer’s order any time prior to delivery, at its sole discretion without assigning any reason even after successful KYC or serviceability of the location. In the event the order is rejected by Rentster, the Security Deposit paid by the Customer shall be refunded to the Customer as per Clause 4 of this Agreement.
On confirmation of the order by the Customer, Rentster shall deliver the Product[s] to the location specified by the Customer. The Customer shall be present at the location at the time of delivery agreed between Rentster and the Customer. In case the Customer is unavailable at the time of delivery the Customer must appoint a representative (with an authorization letter) for accepting the delivery of the Product[s] and the same must be communicated to Rentster prior to the delivery. The representative shall provide a copy of his/her ID proof and authorization letter from the Customer to the delivery personnel assigned by Rentster. In case the Customer is not present or has not assigned a representative for taking delivery, at the location and a second delivery attempt is required, Rentster shall charge an extra delivery cost to the Customer.
Though Representative may take delivery Rentster recommends that you take in-person delivery of the Product[s]. In the event, delivery is made to a friend/neighbour/ third party, Rentster does not bear liability for Product[s] left unattended; the liability remains with the booking customer. A Product in the possession of a friend/neighbour/ another third party (as authorized at the time of booking) is deemed to be in booking costumer’s possession.
Rentster shall inspect the quality and ensure that the Product[s] are working and in usable condition before the delivery of the Product[s] to the Customer. The Customer or its appointed representative shall inspect the Product[s] for any damage and quality during the time of delivery. In case any Product is damaged during transit or unfit for use, Rentster shall replace the same at its own cost and in case a replacement is not required, such damage shall be noted in the delivery receipt and a photo of the same shall be taken for record. In case any claim of damage is brought against the Product after the acceptance of delivery by the Customer, Rentster shall not be responsible towards replacing the Product and shall levy a damage to be ascertained as per the damage policy below.
The Customer shall ensure the entry of delivery vehicle inside the premises where the delivery location is situated and ensure that prior permission is obtained for the use of elevator of the building, for delivery of the Product[s] to the location.
In the case of Self-Pickup, Customers will be required to collect the Product[s] from the Rentster Office in the chosen/allotted timeslot.
The Customer hereby agrees that any damage caused to the Product or theft (including disappearance) or loss, shall be liable towards repair and replacement cost of the Product. In the event, the Product is stolen or damaged beyond repair, the Customer shall be liable to pay Rentster the market price of the Product. Minor scratches and chipping (depending on size) to the product shall be considered as normal wear and tear. The extent of damage will be ascertained by comparing against the quality control document signed by the Customer and the photographs taken on delivery and return pickup day.
Rentster shall ascertain the extent of the damage and applicable penalty for such damage on the receipt of the Product[s] from the Customer. In the event, it is found that in any Product, any substandard parts are used, or repair carried out by any person not authorized by Rentster, then a penalty may be levied as per the policy of Rentster. Any removal, alteration, disfiguring or cover up of any numbers, lettering, or insignia displayed on any Product shall be considered as a damage to the Product and shall be chargeable against the Customer. A damage claim report shall be sent to the Customer’s registered e-mail address.
A quality check report stating the damages if any or a clearance sheet will be created and a copy of the same will be provided to the Customer immediately.
If a Deposit is returned and Rentster subsequently discovers impairment within the next twenty-four (24) hours from the time of the return of the Product, Rentster reserves the right to make the claim as stated above, despite the return of the Deposit. Return of deposit is not deemed to be an impairment clearance up to twenty-four (24) hours from Product return.
The rental duration at Rentster is based on a Time slot format. For instance, if an item is delivered to the customer between time slot 10 am – 11 am. It will be picked up from the customer’s address between the same time slot 10 am – 11 am .If pickup time slot exceeds the delivery time slot, an additional day’s rent will be added.
At the time of collection, the delivery team will inspect the item and its components as mentioned in clause 7. This might take between 10mins – 30mins based on the item and components involved. We request customers to cooperate with us during this period.
Rentster reserves the right to inspect the Product delivered to the Customer during the term of the Agreement (long term agreements only). Rentster shall provide reasonable prior intimation to the Customer regarding the visit for inspection of its representative to avoid any inconvenience to the Customer. The Customer shall ensure that the representative of Rentster is provided with proper access to all the Product[s] premises for inspection.
In the event, the Customer does not wish to extend the rental period beyond the Agreement date, the Agreement shall terminate on the last day of the rental term.
Rentster shall have the right to terminate this Agreement immediately in the following events;
Consequences of termination:
Notwithstanding any other terms of this Agreement, Rentster shall have the right to terminate the Agreement without any cause if any potential threat is found. The potential threat identification shall be the sole decision of Rentster.
Rentster and or its business partners shall at all times during the term of this Agreement, retain title to and / or be the beneficial owners of the Product[s] delivered to the Customer, pursuant to the Agreement. Nothing in this Agreement shall be construed as a transfer of ownership of the Product[s] to the Customer. The Customer shall give immediate notice to Rentster
If any of the Product is about to become liable or is threatened with seizure and the Customer shall indemnify Rentster against all loss and damage caused by such action against its Product[s].
The Customer shall not assign or transfer any interest in this Agreement or the Product[s] without the written consent by Rentster. Any such transfer or assignment shall be considered as illegal and hence a violation of the terms of this Agreement. Rentster reserves the right to assign this Agreement, to any third party (including credit rating agencies, factoring agents and NBFC) without prior notice to the Customer.
The Customer shall indemnify, defend and hold Rentster harmless from and against any claim, demand, cause of action or loss or liability (including, but not limited to, attorney’s fees and costs) for any Product damage or personal injury arising from the Customer’s use of the Product by any cause, except to the extent such is caused by Rentsters negligence or wilful misconduct. The provisions of this clause shall survive the termination of this Agreement with respect to any claim or liability accruing before such termination. In no event shall Rentster be liable for any direct, indirect, special or consequential loss or damage arising out of Customer’s use of the Product[s] and the customer solely shall be responsible for any such event.
This Agreement shall be governed by the laws of the Government of India and shall be subject to exclusive jurisdiction of courts in Akola, Maharashtra.
In no event shall Rentster be liable for indirect, special, incidental, or consequential damages, or any loss of revenue, profits, or data of any kind in connection with use of the Product[s], even if it has been advised of the possibility of such damages. Notwithstanding any other provision of this Agreement Rentster’s total liability to Customer shall not exceed the total amount of 1 (one) month rental collected from the Customer.
Rentster respects the privacy of all its’ customers and wants to ensure that no personal information is passed onto third parties. Rentster enforces the rules stipulated in the law on protection of personal data. In accordance to the law on protection of personal data, you have the right to view and edit all your personal information that has been collected by us. To do this please contact us at email@example.com
We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers’ utilized and other similar information.
Rentster may collect and use Users personal information for the following purposes: – To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently. – To personalize user experience we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. To improve our Site, we may use feedback you provide to improve our products and services.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Any current/future orders placed by the Customer has no connection with any of his/her previous orders.
Rentster shall provide the services under the Agreement, either by itself or through any third-party. In case the services are provided through any third-party, Rentster shall share the details (only to the extent required to provide the services) of the Customer to enable such third-party to provide the service. The Customer hereby authorizes Rentster to share the details of the Customer with such third party.
By using this Site ,you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.